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IC OUTLETS

Return and Refund Policy

  • Core return model

IC OUTLETS adopts a centralized return model of “unified platform acceptance → unified warehouse receiving → inspection and judgment → responsibility traceability”: Buyer applies for return → Platform reviews → Buyer returns goods to [IC OUTLETS Consolidation Warehouse] → Warehouse receives and signs for the goods → Return inspection → Inspection passes → Refund/exchange processed → Platform traces back to vendor.

  • Scope of application

This policy applies to all orders transacted through IC OUTLETS, including those from buyers, vendors, and logistics service providers partnered with the platform.

  • Basic principles
    • Whoever distributes is responsible: As the vendor, IC OUTLETS bears primary responsibility for returns and refunds to buyers.
    • Platform Advance Compensation: If the return meets the conditions, the platform will refund the buyer first, and then seek reimbursement from the vendor.
    • Testing and Judgment Basis: The return of goods will be based on third-party testing results as the basis for determining liability.
    • Two-Way Information Separation: Throughout the return process, buyers and vendors will maintain information separation.
  • Return type
  • Non-Returnable Items

Unfortunately, there are a few product segments/types we cannot offer returns on, including:

  • Batteries: lithium ion, lithium metal, lithium coin cell, NiMH, Alkaline, and any other battery types not explicitly listed here.
  • DropShip Products: Products shipped by a third party fulfillment center and not shipped directly from IC Outlets.
  • Products Listed As: “Ding & Dent”, “As Is”, “Clearance”, or “No Warranty” at time of purchase
  • Non-Cancelable/Non-Returnable (NCNR) Products: Products accompanied by a signed NCNR; Products listed as cannot be returned by the Manufacturerer; etc.
  • Products Listed as Not Allowed for Return on Product Page

If a non-returnable item arrives damaged or is not functioning properly, please do not hesitate to contact Support to see if further action may be taken.

  • Return application process
    • Initiating a Return Request: The buyer clicks “Request Return” on the order details page.
    • Platform Review: The platform completes the review within 24 hours.
    • Obtaining an RMA Number: After approval, the system generates a unique Return Authorization Number (RMA Number).
    • Return and Shipment: The buyer ships the item back to the designated address and clearly marks the RMA number on the outside of the packaging.
  • Return address

The return address is the IC OUTLETS consolidation warehouse; the specific address will be displayed after the return is approved. It is strictly forbidden to send returns directly to the vendor.

  • Return Logistics Requirements
    • Ship using traceable logistics methods.
    • Packaging Requirements:
      • Package electronic components in anti-static bags.
      • Add sufficient shock-absorbing material.
      • Reseal the original box in a waterproof bag/carton.
      • Clearly mark the RMA number.
    • Keep the shipping receipt until the refund is completed.
  • Return shipping costs to be borne

For returns not due to quality issues, buyer is responsible for the return shipping costs. If the product has quality issues, the platform/vendor will cover the shipping costs.

  • Returns inspection

IC OUTLETS commissioned a third-party testing agency to test the returned goods.

  • Inspection passed (goods intact):
    • Initiate refund process
    • Update inventory; goods enter resale or are returned to the vendor.
  • Inspection failed (goods not intact):
    • Take photos as evidence and issue an inspection report.
    • Reject refund request.
    • Notify buyer to retrieve goods (shipping fee to be paid upon delivery).
    • If buyer fails to retrieve goods within 30 days, the platform reserves the right to dispose of the goods.
  • Return process for quality issues
    • Initiating an Application: Buyers click “Apply for After-Sales Service” on the order details page and select “Return for Quality Issues”.
    • Providing Evidence: Upload a description of the problem, photos/videos, and a test report (if any).
    • Platform Review: The platform will review the application within 24 hours, and may require a third-party testing report if necessary.
    • Obtaining an RMA Number: An RMA number will be generated after the review is approved.
    • Return and Shipment: Buyers ship the goods back to the IC OUTLETS consolidation warehouse (shipping costs are prepaid; retain receipts).
  • Shipping costs to be borne

If the issue is verified to be a quality problem, the return shipping cost will be borne by the platform/vendor. If the buyer has paid in advance, the platform will refund the shipping cost along with the refund (a valid receipt is required).

  • Exchange processing
    • The platform notifies the vendor to resend the goods to the consolidation warehouse.
    • After the new goods arrive and pass inspection,
    • the platform ships them to the buyer.
    • All costs incurred in exchanging the goods are borne by the vendor.
    • The warranty period for the exchanged goods is recalculated from the date of the exchange.
  • Special circumstances under which IC OUTLETS does not accept returns
    • Return requests exceeding the deadline
    • Items not in good condition: Used, activated, installed, or burned into a device.
    • Items tested and found to have no quality issues.
    • Special items: Customized items, opened software, near-discontinued (EOL) models (clearly marked).
    • Orders placed through private transactions.
  • Handling of Refusal to Return

If a return request is rejected:

  • The platform provides an inspection report or a reason for rejection.
  • The goods can be temporarily stored in the consolidation warehouse for 30 days, pending buyer pickup (shipping fees to be paid upon delivery).
  • If the goods are not picked up within the specified period, the platform has the right to dispose of the goods, and the proceeds, after deducting storage fees, will be refunded to the buyer.
  • Vendor responsibility

For order cancellations due to failed testing, the vendor shall bear the following:

  • A full refund to the platform (the platform has already refunded the buyer in advance)
  • Platform testing fees (re-inspection fees)
  • Logistics costs incurred by the platform as a result
  • Any fraudulent activity (such as intentionally sending counterfeit goods) will be punished according to the “Vendor Rules”.
  • Handling Returned Goods

The platform will return returned goods to the vendor in the following situations:

  • Return due to quality issues, where the vendor is responsible.
  • Return due to failure to meet inspection standards, with the vendor choosing to return the goods and issue a refund.
  • The platform terminates its cooperation with the vendor, requiring the clearance of existing inventory.

IC Outlets reserves the right to refuse a return but the rationale behind the refusal will be shared.